Business Sense Workshop - Keep Those Customers Coming!
Name:
Business Sense Workshop - Keep Those Customers Coming!
Date:
May 24, 2018
Time:
8:30 AM - 11:00 AM CDT
Event Description:
Keep Those Customers Coming: Seven Tips to Creating a Customer Service Culture. Whether you are a restaurateur, retailer or service provider you want customers to be impressed with your service so they keep coming back. Greater customer loyalty happens when you, your staff and your policies cater to the needs of your customer. To do this your team must be informed, enthused and motivated to deliver. This requires a shared vision that infiltrates the culture of your business, whether your business is a small retailer or a large manufacturing facility.
This workshop includes the following:
• An overview of the seven principles of a service-based culture.
• Examples of service-based cultures and strategies that work.
• How to train your staff to be service savvy.
Charlotte Henley is a former college professor and currently owner of Open Door Consulting and Speaking Services. She has delivered to companies and organizations in many states and Canada. She uses common sense approaches focusing on culture, mission and vision to foster a thriving company. She has owned her own business for 20 years in consulting, speaking, and also a fitness center. She is practical, engaging and entertaining.
This workshop includes the following:
• An overview of the seven principles of a service-based culture.
• Examples of service-based cultures and strategies that work.
• How to train your staff to be service savvy.
Charlotte Henley is a former college professor and currently owner of Open Door Consulting and Speaking Services. She has delivered to companies and organizations in many states and Canada. She uses common sense approaches focusing on culture, mission and vision to foster a thriving company. She has owned her own business for 20 years in consulting, speaking, and also a fitness center. She is practical, engaging and entertaining.
