Passion for Service Seminar
Event Description:
In this workshop, you’ll discover secrets and acquire skills to improve your level of service. Remember, paychecks come from your customers, not accounting, payroll, or “the boss”. Learn how to keep the satisfied customer back for more. And how to turn tough situations into future sales opportunities.
Subject matter covered includes:
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Get ready for turbulent change
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Stay motivated
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Understand the Vitamin E's of life: Effort, Enthusiasm and Excellence
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Know who really signs your paycheck
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Make a great first impression
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Build and maintain a positive attitude
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Communicate respect to every customer
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Remember and use customer names
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Personalize your service
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Listen effectively
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Turn irate customers into the best customers
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Overcome stress and burnout
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Eliminate the word "just" — take pride in your job!
